More customers are satisfied with the work of independent mechanics than with that of dealership mechanics.
By the Editors of Consumer Reports
By the Editors of Consumer Reports
People who took their car to an independent mechanic for maintenance were generally more satisfied than those who went to a dealership, according to our survey involving 349,000 vehicles.
Eighty-four percent of owners reported being very satisfied with maintenance performed at independent shops compared with 77 percent at dealerships. But they were more satisfied with the dealer service of some car brands than of others
Eighty-four percent of owners reported being very satisfied with maintenance performed at independent shops compared with 77 percent at dealerships. But they were more satisfied with the dealer service of some car brands than of others
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